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FREQUENTLY ASKED QUESTIONS


 

STORAGE & CONSUMPTION

 

Q: How to best consume your tarts and brownies? 

All our desserts are best eaten on the day of purchase.

Tarts that are best eaten chilled: Pulut Hitam / Lemon / Chocolate Praline / Matcha Chocolate

Tarts that are best eaten at room temperature: Brownie Cookie Butter

Brownies: All best eaten at room temperature or warmed up.

 

Q: How to best consume your cakes?

All our cakes are best eaten on the day of collection/delivery as we do not add preservatives to our products. 

Cakes that are best eaten chilled: Orh Nee / Strawberry Shortcake / Pulut Hitam / Lychee Cream / Matcha Yuzu / Dark Chocolate Raspberry / Honey Calamansi Pineapple / Chocolate Praline Crunch

Cakes that are best eaten at room temperature: Chocolate Fudge / Chocolate Seasalt Caramel / Chocolate Cookie Butter / Vanilla Seasalt Caramel / Vanilla Bean / Vanilla Chocolate / Vanilla Strawberry  / Lemon Raspberry / Rum & Raisin  / Earl Grey Lemon & Lavender / All customised cakes

 

Q: What is the shelf life of your cakes and desserts?

All of our cakes and desserts are best eaten on the day of purchase so that you can enjoy them at their best. We do not add any preservatives so it’s best to finish it as soon as you can. If not, leftovers can be kept for up to 2-3 days (including the day of collection), in an airtight container. Do note that cakes dry out the longer that they are kept for. 

 

Q: How long can I keep a fresh cream cake out of the fridge? How do I store them?

Fresh cream cakes are best eaten chilled. They can be left out of the fridge for a maximum of 1 hour depending on the weather. Leftovers can be kept in an airtight container for up to 2 days (including the day of collection).

 

Q: How long can I keep a buttercream cake out of the fridge? How do I store them?

Buttercream cakes are best served at room temperature. Hence, we recommend you to take it out of the fridge for at least 1-1.5 hours before consumption. This is so that the buttercream and cake can soften before you cut into it. 

It can be kept out in aircon room temperature for up to 4 hours.

Leftovers can be kept in an airtight container for up to 2 days (including the day of collection), but remember to take it out of the fridge for it to thaw before consumption. Do note that cakes dry out the longer that they are kept for. 

 

Q: If I have a celebration the next day but I would like to collect my cake the day before, what should I do?

Inform us beforehand that you are only going to consume the cake the next day, especially if your cake has fondant decorations on it. Our staff will cling wrap the box for you so as to retain the cake’s freshness the best we can, and to prevent the fondant decorations from becoming sticky/melt slightly due to the condensation.

Do note that the outlook of the cake will be affected if it has been kept in the fridge overnight, so we always encourage you to consume it as soon as possible/on the day of purchase. 

 

Q: Do you provide ice packs?

Ice packs can be purchased at $1 per ice pack. You can purchase them upon collection.

 

 

DELIVERY & PICKUP

 

Q: What are your delivery charges?

DELIVERY (as of 16 June 2024)


(1) 2 Hour Delivery ( 10am-12pm / 12-2pm / 2-4pm / 4-6pm )

Below $150 Spent - $20 Flat Rate*

Above $150 Spent - $10 Flat Rate*

Above $200 - Free*

 

*Surcharge applies to certain areas (below). You will be contacted after you place your order to top up. 

*Areas with Surcharges

Postal codes starting from 60 / 61 /62 : $10 surcharge

Sentosa: $5 surcharge. Please provide us with an entry QR code.

Hospitals: either $5 surcharge or pick up from driver at drop off point. 

Malls in town and CBD areas: either $3 or pick up from driver at drop off point. 

MBS: either $5 or pick up from driver at drop off point. 

 

Q: What are your collection timings?

We are open for collection from 11am-630pm on weekdays (Tuesdays to Fridays) and 11am-6pm on weekends (Saturdays and Sundays). We are closed on Mondays. 

 

Q: Can I ask someone to collect my order on my behalf? 

Yes! It would be best if you notify us via phone call or email that someone else would be collecting on your behalf. He/she will need to provide us with the order number and name of the person who ordered the cake.

 

Q: Can I change my collection/delivery time?

We will be happy to help if our schedule allows for it. 

Please call us at 6299 3450 if you need to make any changes to your order. If we are able to accomodate to the change, you will be asked to send us an email for record purposes. 

 

Q: I can’t make it on time to collect my cake, what should I do?

If you are unable to collect your cake before we close at 630pm on weekdays and 6pm on weekends, we will keep the cake in our fridge for you to collect it the next day. Do note that we are closed on Mondays. 

Alternatively, if you are late and if a member of our team is able to wait for you past the shop operation hours, a strict $10 surcharge per every 10min block will apply. 

Cakes that are not collected within 24 hours from the specified date and time will be discarded. No refunds will be made. 

 

Q: I can’t be there to receive my delivery, what should I do?

Please ensure that you or the recipient (if it's a gift) is at the location to receive the cake. Our delivery personnel will call you when he arrives. 

If you or your recipient is not there and uncontactable for 5-10mins, he will move on to the next delivery and bring your cake back to our shop. Please contact us for a redelivery (redelivery charges apply, subject to availability).

 

Q: Can I engage my own courier to pick my cake up?

Of course! Do note that we will not be liable in the event that the cake/dessert gets damaged during delivery. We will take a photo of the cake once the courier has confirmed that it is in good condition. Any damages found on the cake upon delivery has to be borne by the external courier. 

We will only release the cake to the courier if he can present the invoice/order number. 

 

CHANGES & CANCELLATIONS

 

Q: I would like to postpone my order, what should I do?

Standard Cakes: Requests to postpone a cake may not be accepted if it is made within 5 days of the original collection/delivery date.

Customised Cakes: Requests to postpone a cake may not be accepted if it is made within 7 days of the orginal collection/delivery date. 

Please call us at 6299 3450 to check with us for immediate assistance. If we are able to accomodate your request to postpone the cake, you will be asked to drop us an email for record purposes. 

 

Q: Can I cancel my order?

Standard Cakes: Requests to cancel a cake may not be accepted if it is made within 7 days of the original collection/delivery date. 

Customised Cakes: Requests to cancel a cake may not be accepted if it is made within 14 days of the orginal collection/delivery date. 

Please call us at 6299 3450 to check with us for immediate assistance. If we are able to accomodate your request to cancel the cake, you will be asked to drop us an email for record purposes. 

 

Q: Can I get a refund if I cancel my order?

Refunds will not be issued for orders that have been placed for more than 24 hours. The amount that you have paid will be kept as credit to be used for future purchases. This credit amount is valid for 1 year from the cancellation date. 

 

 

DIETARY REQUIREMENTS

 

Q: Are you halal certified?

No, we are not halal-certified.

Q: Can my cake be less sweet?

We are not able to reduce the sugar amount in our recipes on demand (like bubble tea). Adjusting the sugar amount in a cake recipe would require rounds of R&D as the amount of sugar in a cake affects not just the sweetness of the cake, but the texture as well. 

 

 

ORDERING

 

Q: What is the lead time for standard cakes? How do I order?

3 Days (e.g. if you place your order on Monday, the earliest collection date is Thursday). 

Standard cake orders can be placed on our website or at our store. We do not take orders over the phone. Full payment must be made before any order is confirmed/slot is booked.

 

Q: What is the lead time for customized cakes? How do I order

2 Weeks. 

Please drop us an email (orders@bloomsburybakers.com) for a discussion. You can also place your order for some selected customised cakes on our website. 

 

Q: What is the lead time for favours and gifts? How do I order?

1-2 weeks depending on the quantity of the order. 

You can either place your order directly on our website, or drop us an email (orders@bloomsburybakers.com) with your requirements and we will assist you from there. 

 

Q: Can I buy cakes off the shelf?

We only sell our cakes in slices and tartlets off the shelves.

Our flavours are on rotation. Please give us a call (6299 3450) if you wish to reserve slices/tarts for a same day collection.

 

Q: Can we discuss about my customised cake over the phone?

We only conduct discussions over email (orders@bloomsburybakers.com) so that every part of the discussion is recorded for clarity. It is also easier if everything is in one thread so that the possibility of missing out any details is minimised. 

 

Q: Do you accept overseas payment?

Yes, we do! 

 

Q: I am based overseas and would like to deliver some desserts to a family member. Is that possible?

Yes of course! Just place your order on our website.