Frequently Asked Questions

Custom cakes enquiries conducted strictly over email only: orders@bloomsburybakers.com
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Frequently Asked Questions

Leadtime

You have to place your order 3 days in advance of the collection day. Please place your order (1) Online on our website or (2) At our shop.

You have to place your order at least 2 weeks in advance of the collection day by dropping us an email with a picture or description/your requirements. 

You have to place your order at least 2 weeks in advance of the collection day by dropping us an email with the package you are looking at and the flavours within the gift box. Choices of stickers for the gift box will be emailed to you after confirmation of the flavours.

Storage

Our cakes are best eaten on the day of collection/delivery. We do not add any preservatives so it’s best to finish it as soon as you can. If not, leftovers can be kept for up to 2-3 days (including the day of collection), in an airtight container.

Fresh cream cakes are best eaten chilled. We recommend you to only leave it out of refrigeration for up to a maximum of 1 hour (eg. when you are travelling) and put it back into the fridge (not freezer) for at least 1 hour before consumption. Leftovers can be kept in an airtight container for up to 2-3 days (including the day of collection).

Buttercream cakes are best served at aircon room temperature. Hence, we recommend you to take it out of refrigeration for at least 1-2 hours before consumption. It can be kept out in aircon room temperature for up to 4 hours. Leftovers can be kept in an airtight container for up to 2-3 days (including the day of collection), but remember to take it out of the fridge for it to thaw (about 30 minutes-1 hour) before consumption.

Ice packs are not povided.

Inform us beforehand that you are only going to consume the cake the next day, especially if your cake has fondant decorations on it. Our staff will cling wrap the box for you so as to retain the cake’s freshness, and to prevent the fondant decorations from melting due to the condensation.

We have the recommended sizing for our standard cakes in the dropdown box when you proceed to the ordering page. For customized cakes, email us @ orders@bloomsburybakers.com and we will recommend you a size suitable for your party.

Unfortunately, this is not possible as fresh cream cakes are not stable enough for stacking. They have a soft fluffy profile which is not suitable for tiered cakes. Only buttercream cakes are suitbale for tiers. 

We are not able to refund you as it is too last minute. Call us at 6299 3450 to check if there is still time to cancel your order. a

For standard cakes, cancellation within 3 days to the collection date may not be accepted. For customized cakes, cancellation or changes to design and flavour less than 10 days to the collection date may not be approved.

Delivery & Pickups

$16 per location for a 4 hour window (e.g. 11am-3pm)

Additional charges may occur for areas such as Tuas. You will be contacted separately if you have chosen an area that is very far off. 

We are open for collection from 11am-7pm on weekdays (Tuesdays to Fridays) and 11am-6pm on weekends (Saturdays and Sundays).

Yes! It would be best if you notify us via phone call or email that someone else would be collecting on your behalf. He/she will need to provide us with the order number and name of the person who ordered the cake.

Dietary

No, we are not halal-certified. Here are the items that contain alcohol and gelatin

  • Lychee Martini
  • Passionfruit Coconut
  • Speculoos Cheesecake
  • Lemon Tart
  • Pulut Hitam Tart
  • Honey Calamansi Pineapple Cake
  • Mango Raspberry 

These are the CAKE flavours that contain nuts or have traces of nuts

  • Chocolate Seasalt Caramel (for standard cake decoration only, customized cakes do not contain nuts)
  • Chocolate Praline
  • Chocolate Peanut Butter
  • Peanut Butter and Jelly
  • Vanilla Speculoos
  • Vanilla Seasalt Caramel (for standard cake decoration only, customized cakes do not contain nuts)

These are TART flavours that contain nuts or have traces of nuts

  • Chocolate Peanut Butter
  • Chocolate Praline
  • Chocolate Brownie Speculoos
  • Strawberry Speculoos

 

These are the CHEESECAKE flavours that contain nuts or have traces of nuts

  • Speculoos Cheesecake
  • Salted Caramel Cheesecake

We are not able to reduce the sugar amount in our recipes as it would compromise the taste and texture of the cake.