Frequently Asked Questions

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Frequently Asked Questions

Leadtime

You have to place your order 3 days in advance of the collection day, either by ordering at our shop itself, or you can place your order online.

You have to place your order at least 2 weeks in advance of the collection day by dropping us an email with a picture or description of how you would like your cake to resemble.

You have to place your order at least 1 month in advance of the setup date by dropping us an email with a description of how you would like your table setup to look like. Preferably to include a theme.

You have to place your order at least 2 weeks in advance of the collection day by dropping us an email with the package you are looking at and the flavours within the gift box. Choices of stickers for the gift box will be emailed to you after confirmation of the flavours.

Storage

Our cakes are best eaten on the day of collection/delivery. We do not add any preservatives so it’s best to finish it as soon as you can. If not, leftovers can be kept for up to 2 days.

Fresh cream cakes are best eaten chilled. We recommend you to only leave it out of refrigeration for up to a maximum of 1 hour (eg. when you are travelling) and put it back into the fridge (not freezer) for at least 1 hour before consumption. Leftovers can be kept in an airtight container for up to 2 days.

Buttercream cakes are best served at aircon room temperature. Hence, we recommend you to take it out of refrigeration for at least 1 hour before consumption. It can be kept out in the aircon room temperature for up to 4 hours. Leftovers can be kept in an airtight container for up to 2 days, but remember to take it out of the fridge for it to thaw (about 30 minutes) before consumption.

These items are best served chilled and have to be stored in the refrigeration until consumption

  • Earl Grey Lemon and Lavender Mini Cake
  • Pulut Hitam Mini Tart
  • Lemon Meringue Mini Tart
  • Passionfruit Meringue Mini Tart
  • Strawberry Tart
  • Lime Coconut Mini Tart

The rest of the items are best served at aircon room temperature and can be left out of the fridge for up to 3 hours.

Inform us beforehand that you are only going to consume the cake the next day, especially if your cake has fondant decorations on it.. Our staff will cling wrap the box for you so as to retain the cake’s freshness, and to prevent the fondant decorations from melting due to the condensation.

We have the recommended sizing for our standard cakes in the dropdown box when you proceed to the ordering page. For customized cakes, email us @ orders@bloomsburybakers.com and we will recommend you a size suitable for your party.

Unfortunately, this is not possible as fresh cream cakes are not stable enough for stacking. They have a soft fluffy profile which is not suitable for tiered cakes. For tiered cakes, check out our buttercream cake flavours! (Inserts link to customized cake flavours)

These are the flavours! (Inserts link to customized cake flavours)

We are not able to refund you as it is too last minute. If it is a customized cake, you can either choose to still collect the cake without the decorations on it, and re-order the cake for the postponed date which we will waive off the decoration charges OR if you choose not to collect the cake, we will then dispose of it.

For standard cakes, cancellation within 5 days to the collection date may not be accepted. For customized cakes, cancellation or changes to design and flavour less than 1 week to the collection date may not be approved.

Delivery & Pickups

It would be $25 onwards depending on location. If you are ordering online, the system will automatically generate the delivery charges for you. If you are enquiring over email, we will let you know the delivery charges after you have provided us with the delivery address.

We are open for collection from 11am-7pm on weekdays (Tuesdays to Fridays) and 11am-6pm on weekends (Saturdays and Sundays).

Yes! It would be best if you notify us via phone call or email that someone else would be collecting on your behalf. He/she will need to provide us with the order number and name of the person who ordered the cake.

Dietary

No, we are not halal-certified. Here are the items that contain alcohol and gelatin

  • Lychee Martini
  • Passionfruit Coconut
  • Speculoos Cheesecake
  • Salted Caramel Cheesecake
  • Milo Dinosaur Cheesecake
  • Passionfruit Cheesecake
  • Strawberry Cheesecake
  • Lemon Meringue Tart
  • Passionfruit Meringue Tart
  • Lime Coconut Tart
  • Pulut Hitam Tart

These are the CAKE flavours that contain nuts or have traces of nuts

  • Chocolate Seasalt Caramel (for standard cake decoration only, customized cakes do not contain nuts)
  • Chocolate Praline
  • Chocolate Peanut Butter
  • Peanut Butter and Jelly
  • Vanilla Speculoos
  • Vanilla Seasalt Caramel (for standard cake decoration only, customized cakes do not contain nuts)

 

These are TART flavours that contain nuts or have traces of nuts

  • Chocolate Peanut Butter
  • Chocolate Praline
  • Chocolate Brownie Speculoos
  • Strawberry Speculoos

 

These are the CHEESECAKE flavours that contain nuts or have traces of nuts

  • Speculoos Cheesecake
  • Salted Caramel Cheesecake
We are not able to reduce the sugar amount in our recipes as it would compromise the taste and texture of the cake.